Policies

In an effort to provide you safe and quality services, along with the reasonable prices which you have come to expect, we have adopted the following cancellation, pick-up and vaccination policies.

Cancellations – We are aware that situations may arise which require you to cancel your professional pet styling or daycare appointment. However, we do require a 24-hour notice of cancellation. If a 24-hour notice is not given, the base grooming or daycare fee will be charged and invoiced to you by mail.

Pick-Up – The Pet Spaw has a prompt closing time of 6:00p.m. Therefore, if your pet is not picked up before this time, The Pet Spaw will transport your pet to a nearby overnight boarding facility, for a transfer fee of $65. In addition to the transport fee, the pet owner will assume boarding fees payable to the overnight boarding facility.

Vaccinations – To assist in providing a safe environment for all of our clients, we require that all pets be current on Rabies, DHPP, and Bordatella vaccinations. Evidence of such vaccinations shall be provided by each pet owner, as necessary.

We appreciate your efforts and consideration in helping us maintain our appointments and the safety our facility most efficiently. Thank you for your continued business.

-The Pet Spaw

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